Job Description
Join our dynamic team at Urban Connect Solutions Ltd as an Evening Part-Time Customer Service Specialist. We're seeking passionate individuals to deliver exceptional customer experiences during our peak evening hours. This flexible role is perfect for students, parents, or anyone seeking work-life balance in the heart of London. Enjoy competitive pay, comprehensive training, and a vibrant workplace culture that values your contributions.
Why Join Us?
- Competitive hourly rates with performance bonuses
- Flexible evening shifts (5 PM - 11 PM)
- Free parking and central London location
- Career progression opportunities
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve billing and technical issues efficiently
- Process orders and update customer accounts
- Maintain detailed records in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet daily performance metrics for quality and speed
- Provide feedback to improve customer experience
Qualifications
- Previous customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Proficient in Microsoft Office and CRM software
- Fluent in English (additional languages advantageous)
- Available for evening shifts (minimum 3 days/week)
- Positive attitude and customer-first mindset