Job Description
Join Phoenix Support Hub as an Evening Part-Time Customer Service Specialist and enjoy the flexibility of evening hours with weekly pay! We're seeking dynamic individuals to deliver exceptional customer experiences during our peak evening operations. This role offers competitive compensation, a supportive team environment, and opportunities for professional growth in the heart of London's bustling business district.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery during evening shifts
- Meet performance metrics including call quality and resolution times
- Contribute to process improvement initiatives for evening operations
Qualifications
- Previous customer service experience preferred but not essential
- Exceptional verbal and written communication skills
- Ability to work independently and as part of a team
- Strong problem-solving and conflict resolution abilities
- Proficiency with Microsoft Office and CRM software
- Reliable transportation for evening shifts (until 22:00)
- Right to work in the UK