Job Description
Join our dynamic team at City Retail Solutions as a Part-Time Evening Customer Service Specialist. We're seeking enthusiastic individuals to deliver exceptional support during our peak evening hours (5 PM - 9 PM). This flexible role offers competitive pay in London's vibrant retail sector, perfect for students, parents, or professionals seeking evening work. Enjoy a supportive environment with opportunities for growth and development while serving diverse customers across our UK operations.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat
- Process orders, returns, and exchanges with precision
- Maintain detailed customer records in CRM systems
- Collaborate with daytime teams to resolve complex issues
- Meet/exceed customer satisfaction targets
- Adhere strictly to data protection protocols
- Contribute to weekly performance reviews
Qualifications
- Previous customer service experience preferred
- Excellent written and verbal communication skills
- Availability for 3-5 evening shifts weekly (Mon-Sun)
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities
- Attention to detail and accuracy
- Eligibility to work in the UK