Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist at Metropolitan Retail Solutions! We're seeking enthusiastic professionals to deliver exceptional customer experiences during our peak evening hours. This flexible role offers competitive pay, comprehensive training, and the opportunity to work with a leading retail partner in the heart of London. Perfect for students, career changers, or those seeking evening work-life balance.
Our ideal candidates will thrive in fast-paced environments and are passionate about helping customers. With shifts typically between 5 PM - 10 PM, you'll be part of a vibrant team dedicated to creating memorable shopping experiences. We offer immediate start dates and ongoing career development opportunities.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat during evening hours
- Process orders, returns, and exchanges with precision and efficiency
- Resolve customer complaints using empathetic communication and problem-solving skills
- Update and maintain accurate customer records in CRM systems
- Collaborate with day teams to ensure seamless service continuity
- Meet/exceed performance metrics for resolution time and satisfaction scores
- Support inventory reconciliation and stock verification processes
Qualifications
- Previous customer service or retail experience preferred
- Exceptional verbal and written communication skills
- Proficiency with CRM systems and Microsoft Office Suite
- Ability to multitask and prioritize in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and bank holidays
- Right to work in the United Kingdom
- Minimum 18 years of age