Job Description
Join our dynamic team at CityLink Solutions as an Evening Part-Time Customer Service Specialist! We're seeking enthusiastic professionals to deliver exceptional support during our peak evening hours (4 PM - 10 PM). This flexible role offers competitive pay and opportunities for career growth in a supportive environment. Perfect for students, parents, or anyone seeking work-life balance!
Why You'll Love Working With Us: Modern office in central London, free refreshments, quarterly performance bonuses, and paid training. We value your time and offer fixed schedules with no weekend shifts.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve billing issues and process orders accurately
- Update customer records in CRM systems
- Collaborate with support teams for complex escalations
- Maintain service quality metrics (CSAT, FCR)
- Document interactions following company protocols
- Participate in weekly team training sessions
Qualifications
- Previous customer service experience preferred
- Excellent written and verbal communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Strong problem-solving abilities
- Available 20-25 hours weekly (evenings only)
- Right to work in the UK
- Professional phone etiquette