Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist at Global Connect Solutions. We're seeking enthusiastic professionals to deliver exceptional support to our UK-based clients during evening hours. This flexible role offers competitive pay, comprehensive training, and opportunities for advancement. Perfect for students, parents, or anyone seeking a rewarding evening schedule. Enjoy a supportive work environment with modern facilities and a commitment to work-life balance.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat during evening shifts
- Resolve technical issues and provide product support with patience and expertise
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with day team to ensure seamless customer service continuity
- Meet performance metrics including call handling time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- Previous customer service or call centre experience preferred but not essential
- Excellent communication skills with clear and professional telephone manner
- Strong problem-solving abilities and adaptability to changing priorities
- Proficient in using CRM software and basic Microsoft Office applications
- Ability to work independently while collaborating effectively within a team
- Flexibility to cover shifts between 5 PM - 11 PM on weekdays and weekends
- Positive attitude and resilience when handling challenging customer situations
- Must be eligible to work in the United Kingdom