Job Description
Join our dynamic team at Urban Services Ltd. as a Part-Time Evening Customer Service Specialist. This role offers flexible hours and weekly pay, perfect for students or those seeking a work-life balance. You will be the first point of contact for our clients, providing exceptional service and resolving inquiries with professionalism and efficiency.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours
- Resolve customer issues and complaints in a timely and empathetic manner
- Update customer records and maintain accurate information in our CRM system
- Collaborate with team members to ensure seamless customer service delivery
- Adhere to company policies and procedures while maintaining a positive brand image
Qualifications
- Excellent communication skills, both written and verbal
- Previous customer service experience is desirable but not essential
- Ability to work independently and as part of a team in a fast-paced environment
- Strong problem-solving skills and a customer-focused attitude
- Available to work evenings and weekends, typically 20-25 hours per week