Job Description
Join Fresno Community Connect's dynamic team as an Evening Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support during our peak evening hours (4 PM - 9 PM). Enjoy flexible scheduling, competitive weekly pay, and a vibrant work environment while making a meaningful impact in our community.
What We Offer:
- Weekly paychecks for immediate financial flexibility
- Evening shifts perfect for students, parents, or side hustlers
- Comprehensive training and growth opportunities
- Supportive team culture with recognition programs
- Free parking and transit reimbursement
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat
- Resolve billing issues and service disruptions efficiently
- Process transactions and update customer records accurately
- Collaborate with support teams to resolve complex cases
- Maintain detailed documentation of interactions
- Identify opportunities for service improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and conflict resolution skills
- Proficiency with CRM systems (Salesforce knowledge a plus)
- Ability to multitask in a fast-paced environment
- Reliable transportation to River Park Drive location
- Flexible availability Monday-Sunday evenings