Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist in London! We're seeking enthusiastic individuals to provide exceptional support during evening hours (5 PM - 10 PM), Monday to Friday. This flexible role offers competitive pay, comprehensive training, and opportunities for advancement within our innovative tech environment.
At GlobalTech Solutions Ltd, we value work-life balance and professional growth. Enjoy a supportive atmosphere where your contributions directly impact customer satisfaction. Perfect for students, parents, or professionals seeking supplemental income with structured scheduling.
Responsibilities
- Handle customer inquiries via phone, email, and live chat during evening shifts
- Resolve technical issues and provide product support for software solutions
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with daytime teams to ensure seamless service continuity
- Meet key performance metrics including response time and resolution rates
- Identify trends in customer feedback and propose improvement solutions
- Adhere strictly to data protection and company security protocols
Qualifications
- Previous customer service or technical support experience preferred
- Exceptional written and verbal communication skills in English
- Proficiency with CRM software and Microsoft Office Suite
- Ability to troubleshoot basic technical issues independently
- Flexible availability for evening shifts (5 PM - 10 PM) weekdays
- Strong problem-solving skills with a customer-first mindset
- Relevant certification (e.g., ITIL) desirable but not required
- UK work authorization and right to work in the UK