Job Description
We are seeking reliable and enthusiastic individuals to join our dynamic team as Evening Part-Time Customer Service Representatives. This is an immediate hire opportunity for those looking for flexible evening shifts in the heart of London. If you have excellent communication skills and a passion for helping others, we want to hear from you.
As a key member of our support team, you will play a vital role in ensuring our clients receive top-tier service during our peak evening hours. You will be the face of our company, handling inquiries via phone and email with professionalism and empathy.
Responsibilities
- Handle incoming customer inquiries via phone and email during evening shifts.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Update customer records accurately in the CRM system after every interaction.
- Escalate complex issues to the senior management team when necessary.
- Follow standard operating procedures to ensure consistent service delivery.
- Collaborate with cross-functional teams to improve service processes.
Qualifications
- Previous customer service experience is preferred but not required.
- Strong verbal and written communication skills in English.
- Ability to work flexible evening shifts, including weekends.
- Basic computer literacy and proficiency with Microsoft Office applications.
- Reliable internet connection and a quiet workspace for remote options.
- A positive attitude and a willingness to learn.