Job Description
We are seeking a dedicated and friendly Evening Customer Service Representative to join our growing team in Los Angeles. This is an excellent entry-level opportunity for individuals looking for flexible part-time work that fits around their schedule.
As a key member of our support team, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally. If you are a problem solver with a positive attitude, we want to hear from you.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during evening hours.
- Resolve product or service issues with a focus on customer satisfaction.
- Accurately enter and update customer information into our CRM database.
- Collaborate with the day shift team to ensure seamless workflow continuity.
- Escalate complex issues to senior management when necessary.
- Provide product training and guidance to new team members.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed.
- Ability to work evenings, including weekends, as needed.
- Strong problem-solving skills and a customer-centric attitude.
- Reliable transportation (if on-site).