Job Description
Join a dynamic team and enjoy a work-life balance with flexible evening shifts in Charlotte, NC!
Charlotte Support Hub is seeking a reliable and enthusiastic Evening Customer Service Representative to join our growing team. This is an entry-level position perfect for students, parents, or anyone looking for a part-time role with growth potential.
We pride ourselves on exceptional service and are looking for individuals who are eager to learn and contribute to our success. If you have a positive attitude and strong communication skills, we want to meet you!
Responsibilities
- Manage incoming customer inquiries via phone and email during evening hours.
- Accurately enter and update customer information into our CRM systems.
- Resolve customer complaints and issues with a focus on customer satisfaction.
- Assist with order processing and inventory checks.
- Collaborate with the day-shift team to ensure seamless operations.
- Adhere to all company policies and procedures.
Qualifications
- High school diploma or GED equivalent (or currently enrolled).
- Basic computer proficiency and typing skills (30+ wpm).
- Excellent verbal and written communication skills.
- Ability to work independently and handle multiple tasks.
- Reliable transportation is required.