Job Description
Join our dynamic team as an Evening Part-Time Customer Service Representative at Global Connect Solutions Ltd. We're seeking motivated individuals to deliver exceptional support to our clients during evening hours. This role offers flexible scheduling, comprehensive training, and a pathway to career growth within a thriving UK-based company. Perfect for students, career changers, or those seeking supplemental income in a vibrant London environment.
Responsibilities
- Handle inbound customer inquiries via phone and digital channels with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Update and maintain accurate customer records in our CRM system
- Collaborate with day-team members to ensure seamless service continuity
- Adhere to UK data protection regulations (GDPR) and company protocols
- Identify opportunities for process improvements and escalate complex issues appropriately
- Complete daily performance metrics and reporting tasks
Qualifications
- Excellent verbal and written communication skills in English
- Basic computer proficiency with ability to learn new software quickly
- Strong problem-solving abilities and customer-focused mindset
- Ability to work independently and manage time effectively
- Previous customer service experience preferred but not required
- Availability to work 3-4 evenings per week (minimum 20 hours)
- Positive attitude and resilience in fast-paced environments
- Eligibility to work in the United Kingdom