Job Description
Are you looking for flexible evening part time jobs in Washington DC? Apex Digital Solutions is seeking a dedicated Customer Service Representative to join our growing team. We offer a competitive hourly wage, comprehensive benefits, and a supportive culture that values work-life balance.
As a key member of our evening support team, you will be responsible for ensuring our clients receive top-tier assistance during peak hours. We are looking for individuals who are detail-oriented, empathetic, and ready to make an impact from home or in our downtown office.
Responsibilities
- Manage high volumes of inbound and outbound customer inquiries via phone and email.
- Resolve customer complaints and issues with patience and professionalism.
- Maintain accurate records of all customer interactions in our CRM system.
- Assist with data entry, ticketing, and order processing.
- Collaborate with the daytime team to ensure seamless service transitions.
- Adhere to company policies and procedures to ensure compliance and security.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred.
- Excellent verbal and written communication skills.
- Must have a reliable computer and high-speed internet connection.
- Ability to work evening shifts, specifically 5:00 PM to 10:00 PM EST.
- Strong problem-solving skills and the ability to multitask.