Job Description
Join our dynamic team as an Evening Part-Time Customer Service Representative at Global Solutions Ltd. We're seeking motivated individuals to deliver exceptional customer support during evening hours. This immediate hire opportunity offers flexible scheduling and a supportive work environment. Ideal for students or professionals seeking supplemental income, you'll play a crucial role in maintaining our reputation for excellence.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve product/service issues with empathy and efficiency
- Process orders and update customer accounts accurately
- Document interactions in CRM systems and escalate complex cases
- Collaborate with day team to ensure seamless service continuity
- Meet performance metrics for response time and resolution rate
Qualifications
- Previous customer service experience preferred
- Excellent written and verbal communication skills
- Ability to work independently during evening shifts
- Proficient with Microsoft Office and CRM software
- Strong problem-solving abilities and patience
- Available to work 3-5 evenings per week (20-25 hours)
- Right to work in the United Kingdom