Job Description
We are seeking a dedicated and professional individual to join our dynamic support team in a part-time evening capacity. This role is ideal for students or professionals looking for a flexible schedule that fits around their lifestyle. You will be the primary point of contact for our clients during our peak operational hours, ensuring a seamless and positive experience.
Key Benefits:
- Flexible working hours (e.g., 4:00 PM - 9:00 PM GMT).
- Competitive hourly rate (£9.00 - £11.00).
- Work from home environment.
- Opportunity for overtime and performance bonuses.
Responsibilities
- Manage and resolve incoming customer inquiries via email and live chat efficiently.
- Assist customers with product information, troubleshooting, and account management.
- Process returns, exchanges, and refunds in compliance with company policy.
- Maintain accurate and up-to-date records in the CRM database.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Adhere to quality assurance standards and service level agreements.
Qualifications
- Strong verbal and written communication skills in English.
- Previous experience in customer service or call center operations.
- Ability to work independently in a remote setting.
- Reliable internet connection and a quiet workspace.
- Availability to work a minimum of 20 hours per week.