Job Description
Are you looking for a rewarding career that fits your lifestyle? Join our dynamic team at Pacific Heights Support Services as an Evening Part-Time Customer Service Associate. We are seeking dedicated individuals to provide exceptional support to our clients during the evening hours. This is an excellent opportunity to work in a professional, fast-paced environment in the heart of Oakland while enjoying a flexible schedule that works with your life. We offer competitive compensation, comprehensive benefits, and a clear pathway for career advancement.
As a key member of our support team, you will serve as the face of our company, ensuring our customers feel valued and heard. We are looking for problem-solvers who thrive in a collaborative setting and are committed to maintaining high service standards.
As a key member of our support team, you will serve as the face of our company, ensuring our customers feel valued and heard. We are looking for problem-solvers who thrive in a collaborative setting and are committed to maintaining high service standards.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve complex customer issues and complaints efficiently while adhering to company policies.
- Accurately document all customer interactions and account details in our CRM system.
- Collaborate with cross-functional teams to improve service quality and resolve escalations.
- Maintain a clean, organized workspace and manage inventory of support materials.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service experience in a retail, hospitality, or call center setting is highly desirable.
- Strong verbal and written communication skills with the ability to explain technical concepts simply.
- Must be available to work evenings, specifically from 4:00 PM to 9:00 PM, including weekends.
- Proficient in Microsoft Office Suite and basic computer navigation.