Job Description
Join our dynamic team as an Evening Part-Time Customer Service Associate at Global Retail Solutions Ltd. We're urgently hiring motivated individuals to deliver exceptional customer experiences during our peak evening hours. This flexible role offers competitive pay, comprehensive training, and a supportive work environment perfect for students, professionals, or anyone seeking evening work-life balance.
What We Offer:
- Competitive hourly rate of £11.00 - £13.50
- Evening shifts (4:00 PM - 10:00 PM) with flexible scheduling
- Full paid training and development opportunities
- Employee discounts on retail products
- Immediate start date – urgent positions available
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism
- Process orders, returns, and exchanges accurately
- Update customer information in CRM systems
- Collaborate with team members to resolve complex issues
- Maintain product knowledge across retail categories
- Meet performance metrics for response time and resolution rate
- Document interactions and report technical issues
Qualifications
- Previous customer service experience preferred but not required
- Excellent verbal communication skills in English
- Strong problem-solving abilities and attention to detail
- Proficient with computers and basic software (MS Office)
- Ability to work independently and as part of a team
- Availability for evening shifts (minimum 3 days/week)
- Right to work in the United Kingdom