Job Description
Join our dynamic team at Bright Horizons Staffing Solutions, where we're urgently hiring evening part-time Customer Service Associates in Indianapolis! This flexible role offers the perfect opportunity to balance work and life while delivering exceptional client experiences. Enjoy competitive pay, comprehensive training, and a supportive environment designed for professional growth. Apply today to start your rewarding evening career in the heart of Indianapolis!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and service issues efficiently using CRM systems
- Document interactions accurately in company databases for quality assurance
- Collaborate with support teams to escalate complex cases
- Maintain product knowledge through continuous training modules
- Meet performance metrics including call quality and resolution times
- Support weekend shifts during peak demand periods
Qualifications
- High school diploma or equivalent required; college coursework preferred
- 6+ months customer service experience in a fast-paced environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with Microsoft Office and CRM software (e.g., Salesforce)
- Ability to work independently with minimal supervision
- Flexible schedule availability including evenings (4 PM - 11 PM) and weekends
- Strong problem-solving abilities and emotional intelligence