Job Description
Join our dynamic team at Oakland Community Services as an Evening Part-Time Customer Service Associate. This flexible role offers the perfect opportunity to make a meaningful impact while accommodating your evening schedule. We're seeking compassionate individuals with strong communication skills to provide exceptional support to our diverse clientele. Enjoy competitive compensation, a supportive work environment, and the chance to contribute to Oakland's thriving community services sector.
Responsibilities
- Deliver outstanding customer service via phone, email, and in-person interactions
- Manage and resolve client inquiries with empathy and efficiency
- Process transactions accurately using our CRM system
- Maintain organized documentation of client interactions
- Collaborate with team members to ensure seamless service delivery
- Support administrative tasks during evening operations
- Adhere to all company policies and data protection protocols
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite
- Ability to work evenings (5 PM - 10 PM) weekends
- Excellent problem-solving abilities
- Valid work authorization in the US
- Basic knowledge of CRM systems preferred