Job Description
Join Coastal Connect Solutions as an Evening Part-Time Customer Service Agent and become the voice of our brand! We're seeking energetic, customer-focused individuals to provide exceptional support during our peak evening hours. This immediate hire opportunity offers flexible scheduling and a vibrant team environment where your communication skills shine. Enjoy competitive pay, comprehensive training, and the chance to grow with a leader in customer experience. Apply today and start making an impact tomorrow!
Responsibilities
- Handle inbound customer inquiries via phone and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless customer experiences
- Meet performance metrics for call resolution and customer satisfaction
- Adhere to company policies and data security protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Reliable internet and quiet home office setup (if remote)
- Evening/weekend availability (3:00 PM - 11:00 PM shifts)
- Proficient with basic computer applications