Job Description
Are you looking for evening and night shift jobs in Seattle, WA that offer both flexibility and professional growth? UrbanTech Solutions is seeking a dedicated Customer Support Specialist to join our growing team. We value work-life balance and offer competitive pay for those who can cover our evening hours.
As part of our mission to provide top-tier support, you will interact with customers through various channels, ensuring their needs are met efficiently. This is a fantastic opportunity for those seeking part time jobs or full time jobs with a dynamic tech company in the heart of the Emerald City.
Responsibilities
- Manage a high volume of customer inquiries via phone, email, and chat during evening shifts.
- Resolve complex technical issues with empathy and efficiency to ensure high customer satisfaction scores.
- Maintain accurate and up-to-date records of customer interactions and issue resolutions in our CRM system.
- Collaborate closely with the day-shift team to ensure seamless service continuity and knowledge transfer.
- Identify trends in customer feedback and suggest process improvements to enhance the overall user experience.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required; Bachelor’s degree in a related field is a plus.
- Previous customer service experience in a tech or support environment is preferred.
- Strong written and verbal communication skills with a focus on clarity and professionalism.
- Ability to work flexible hours, including evenings, nights, and weekends as required.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce) is highly desirable.
- Self-motivated with the ability to work independently in a remote or hybrid setting.