Job Description
Join our vibrant team at Miami Hospitality Group as an Evening Guest Services Specialist! We're seeking energetic, customer-focused individuals to deliver exceptional experiences during our peak evening hours. This part-time role offers flexible scheduling and a pathway to grow within our dynamic hospitality environment. Perfect for students or professionals seeking work-life balance, you'll be the first point of contact for our valued guests, ensuring seamless check-ins, resolving inquiries, and maintaining our high standards of service.
Responsibilities
- Provide warm, efficient check-in/check-out services to evening guests
- Manage reservation systems and process payments accurately
- Address guest inquiries with professionalism and problem-solving skills
- Coordinate with housekeeping and security teams for guest needs
- Maintain lobby and common areas in pristine condition
- Assist with special event coordination during evening hours
- Report maintenance issues and operational concerns promptly
Qualifications
- High school diploma or equivalent; students welcome
- Basic computer proficiency with reservation systems
- Excellent communication and interpersonal skills
- Ability to stand/walk for extended periods
- Positive attitude under pressure during peak hours
- Valid Florida driver's license preferred
- Availability for evenings (4 PM - 12 PM) weekends
- Previous customer service experience a plus