Job Description
Join our dynamic hospitality team as an Evening Guest Services Specialist at Metropolitan Hotel Group! We're seeking charismatic individuals to deliver exceptional guest experiences during our busiest evening hours. This flexible part-time role offers competitive pay, growth opportunities, and a vibrant work environment in downtown Portland. Perfect for students, night owls, and career-changers seeking work-life balance.
Responsibilities
- Manage front desk operations during evening shifts (4 PM - 12 AM)
- Handle guest check-ins/check-outs with efficiency and warmth
- Resolve guest inquiries and service requests promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Execute nightly audits and prepare shift reports
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent (college students encouraged)
- 1+ years customer service or hospitality experience
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management software (training provided)
- Ability to multitask in fast-paced environments
- Flexible availability including weekends and holidays
- Basic math and cash handling abilities
- Positive attitude and problem-solving mindset