Job Description
Join our dynamic hospitality team as an Evening Guest Service Specialist at Urban Hospitality Group! We're seeking friendly, energetic individuals to deliver exceptional guest experiences during our peak evening hours. This flexible part-time role offers competitive pay, a vibrant work environment, and opportunities for advancement. Perfect for students, parents, or professionals seeking supplemental income with evenings-only scheduling.
Our Columbus location is renowned for its innovative approach to guest engagement and community involvement. As a key member of our evening team, you'll contribute to creating memorable moments while gaining valuable experience in customer service and operations.
Responsibilities
- Deliver outstanding customer service with a warm, professional demeanor
- Process orders efficiently using our POS system
- Prepare high-quality food and beverage items
- Maintain immaculate cleanliness standards in all service areas
- Resolve guest inquiries and concerns promptly
- Collaborate with team members during peak evening rushes
- Support inventory management and stocking procedures
- Adhere to all safety and sanitation protocols
Qualifications
- Must be available evenings (4 PM - 11 PM), including weekends
- Previous customer service or hospitality experience preferred
- Ability to thrive in fast-paced environments
- Strong communication and interpersonal skills
- Basic math proficiency for cash handling
- Food Handler's certification (or willingness to obtain)
- Reliable transportation to downtown Columbus location
- Positive attitude and teamwork-oriented mindset