Job Description
Join the leading recruitment agency in the Pacific Northwest, where we bridge the gap between exceptional talent and rewarding careers.
We are currently seeking dedicated professionals to join our expanding team in Seattle. Whether you are looking for a structured Full-Time role or a flexible Part-Time opportunity, we offer a dynamic work environment that respects your work-life balance.
Why Join Us?
- Competitive hourly rates and performance bonuses.
- Flexible scheduling options to fit your lifestyle.
- Opportunity for growth within a modern, tech-forward company.
- Supportive team culture in the heart of downtown Seattle.
Responsibilities
- Manage and respond to customer inquiries via email, chat, and phone during evening shifts.
- Resolve complex issues and provide accurate information to maintain high customer satisfaction scores.
- Collaborate with the morning shift team to ensure seamless operational continuity.
- Update client databases with detailed transaction and interaction logs.
- Maintain a professional demeanor while working independently in a remote or hybrid setting.
- Identify opportunities to improve workflow efficiency and customer experience.
Qualifications
- High school diploma or equivalent; Associate's degree preferred.
- Proven experience in customer service, support, or a related field.
- Strong written and verbal communication skills in English.
- Reliable high-speed internet connection for remote work.
- Ability to work evening hours, including weekends, with high flexibility.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).