Job Description
Are you seeking a rewarding evening part time role that fits perfectly around your lifestyle? TechFlow Solutions is looking for a dedicated Customer Support Specialist to join our dynamic team based in the heart of London.
As a leading provider of innovative tech solutions in the UK, we understand the importance of work-life balance. Our evening shifts offer a unique opportunity to support our clients while enjoying your days free. We are looking for someone who thrives in a fast-paced environment and can deliver exceptional service with a smile. Join us and experience a culture that values flexibility, professional growth, and employee well-being.
Responsibilities
- Handle incoming customer inquiries via email and phone during evening hours.
- Resolve technical issues and provide accurate product information to clients.
- Document all interactions and resolutions within our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Maintain a high level of product knowledge to assist customers effectively.
Qualifications
- Strong English communication skills (written and verbal).
- Basic computer literacy and familiarity with CRM software.
- Ability to work flexible evening shifts, including weekends.
- Previous customer service experience is a plus but not mandatory.
- High level of empathy and problem-solving abilities.