Job Description
We are seeking a dedicated Evening Customer Support Specialist to join our growing team in the United Kingdom. This part-time role is perfect for individuals looking for evening part time jobs that offer flexibility and professional growth. You will be the first point of contact for our clients during evening hours, ensuring a seamless customer experience.
About the Role:
In this position, you will handle a high volume of inquiries via phone and email, troubleshoot technical issues, and provide exceptional service. We value reliability, empathy, and a proactive attitude. If you are looking for a stable part-time role in the UK with competitive pay, we want to hear from you.
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and live chat during evening shifts.
- Provide accurate information regarding products, services, and technical support.
- Document all customer interactions and feedback in the CRM system efficiently.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify and escalate complex issues to senior support staff when necessary.
- Maintain a high level of professionalism and adhere to company service standards.
Qualifications
- Previous experience in customer service or technical support is preferred.
- Strong written and verbal communication skills in English.
- Ability to work independently in a remote or hybrid environment.
- Proficiency with Microsoft Office Suite and CRM software.
- Reliable internet connection and a quiet workspace.
- Flexibility to work evening shifts, including weekends and holidays.