Job Description
Are you a problem-solver looking for a flexible schedule in the heart of Atlanta? Atlanta Tech Connect is currently seeking dedicated Evening Customer Support Specialists for immediate hire. We pride ourselves on delivering top-tier service to our clients, and we need a team member who thrives in a dynamic environment.
As a part-time evening specialist, you will be the first point of contact for our valued customers, ensuring their technical inquiries are resolved efficiently and professionally. This role offers the perfect work-life balance for students or professionals seeking supplemental income.
Why Join Us?
- Immediate Start: Onboarding begins within 48 hours of selection.
- Flexible Schedule: Evening shifts (4:00 PM - 12:00 AM) with weekend options available.
- Competitive Pay: Earn $18-$22/hour based on experience.
- Growth Opportunities: Potential for full-time conversion and career advancement.
Don't miss this opportunity to advance your career with a premier Atlanta-based firm. Apply today to secure your spot on our team!
Responsibilities
- Provide exceptional technical support and customer service via phone, email, and live chat during evening shifts.
- Diagnose and resolve customer issues related to our software and hardware products in a timely manner.
- Maintain accurate records of customer interactions and issue resolutions in the CRM system.
- Collaborate with the morning support team to ensure seamless handover of escalated tickets.
- Adhere to company quality assurance standards and KPI metrics.
- Proactively identify and document product bugs or improvement opportunities.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer support or technical helpdesk roles.
- Strong verbal and written communication skills with a professional demeanor.
- Ability to work independently and manage time effectively during evening hours.
- Reliable high-speed internet connection and a quiet workspace.
- Proficiency with Microsoft Office Suite and CRM software.