Job Description
Are you looking for evening part time jobs in Raleigh, NC that offer flexibility and growth without the need for prior experience? We are currently seeking dedicated individuals to join our dynamic support team. If you thrive in a fast-paced environment and are available to work afternoons and evenings, we want to hear from you.
As an Evening Support Associate, you will be the face of our brand during our prime service hours. We pride ourselves on providing comprehensive training and a supportive culture where everyone can succeed. This is an excellent opportunity for students, parents, or anyone looking to supplement their income with a reliable schedule.
Why Apply With Us?
- No prior experience required – We provide all necessary training.
- Flexible evening schedules (e.g., 3:00 PM – 11:00 PM).
- Competitive hourly pay with performance bonuses.
- Health benefits for eligible full-time employees.
Responsibilities
- Customer Assistance: Answer incoming customer inquiries via phone, email, and live chat in a professional and friendly manner.
- Issue Resolution: Troubleshoot basic customer issues and provide accurate solutions or escalate complex matters to senior staff.
- Data Management: Accurately log customer interactions and transactions into our CRM system to maintain up-to-date records.
- Product Knowledge: Learn and demonstrate a thorough understanding of our products and services to assist customers effectively.
- Schedule Adherence: Maintain a consistent and punctual attendance record during your assigned evening shifts.
Qualifications
- Availability: Must be available to work evenings, including weekends and holidays as needed.
- Education: High school diploma or GED equivalent is preferred; equivalent work experience is considered.
- Communication: Excellent verbal and written communication skills with a focus on customer service.
- Computer Literacy: Basic proficiency with computers, internet browsers, and email platforms.
- Reliability: Proven ability to work independently and as part of a team in a remote or office setting.