Job Description
We are currently seeking dedicated professionals to join our team for an urgent hiring drive in New York City. If you are looking for a reliable evening job with competitive pay and a supportive culture, this is the perfect opportunity for you.
As an Evening Shift Associate, you will serve as the primary point of contact for our valued clients. We pride ourselves on delivering exceptional service and are looking for individuals who are passionate about problem-solving and customer satisfaction.
Why Join Us?
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Flexible Schedule: Dedicated evening shifts (4:00 PM - 12:00 AM).
- Weekly Payouts: Get paid every Friday.
- Growth Opportunities: Clear pathways for advancement within the company.
Responsibilities
- Handle a high volume of incoming calls and emails from customers during evening hours.
- Resolve customer inquiries, complaints, and technical issues with empathy and efficiency.
- Accurately document customer interactions and update account information in our CRM system.
- Collaborate with the day-shift team to ensure continuity of service and resolve complex escalations.
- Assist in the training and onboarding of new evening staff members.
- Process returns, exchanges, and payment adjustments in compliance with company policies.
Qualifications
- High school diploma or GED is required.
- Previous experience in customer service or call center environments is a plus.
- Must be available to work evening shifts (4:00 PM - 12:00 AM), including weekends and holidays.
- Excellent verbal communication skills and a professional telephone manner.
- Proficiency in using computers and navigating multiple software applications.
- Able to work independently in a fast-paced, high-volume environment.