Job Description
Join our award-winning team and transform your evenings into rewarding work! Atlanta Community Services is seeking dedicated Evening Part-Time Customer Support Specialists to deliver exceptional experiences to our clients. Enjoy flexible scheduling (4-6 hour shifts between 4 PM-11 PM), competitive pay, and a supportive environment perfect for students, parents, or career changers. No nights or weekends required!
We offer comprehensive training, career advancement opportunities, and a vibrant workplace culture centered on work-life balance. Our downtown Atlanta location is easily accessible via MARTA, and we provide free parking for all team members.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during evening hours
- Resolve billing and account issues with empathy and efficiency
- Update and maintain customer records in our CRM system
- Collaborate with day-shift teams to ensure seamless service continuity
- Meet/exceed customer satisfaction and performance metrics
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Reliable evening availability (20-25 hours/week)
- Strong problem-solving abilities and emotional intelligence
- Ability to work independently with minimal supervision