Job Description
Join our award-winning team at Premier Solutions Group as an Evening/Weekend Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support during high-demand evening and weekend hours. Perfect for students, parents, or career changers seeking flexible schedules with competitive pay and growth opportunities. Enjoy a modern work environment with comprehensive training and performance-based bonuses. Help us redefine customer excellence while advancing your career in Kansas City's thriving business district.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat during evening/weekend shifts
- Resolve complex issues with empathy and efficiency while maintaining service standards
- Document interactions accurately in CRM systems and identify improvement opportunities
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Meet/exceed performance metrics including resolution time and satisfaction scores
- Proactively upsell products/services during customer interactions
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication and conflict resolution skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to thrive in fast-paced evening/weekend environments
- Strong problem-solving abilities with attention to detail
- Flexible availability including evenings, weekends, and holidays
- Positive attitude with commitment to continuous learning