Job Description
Are you looking for a stable career that offers a perfect work-life balance? Apex Digital Solutions is currently seeking a dedicated Evening Customer Support Specialist to join our expanding team in London. This is a full-time position specifically designed for those who excel in the evening hours, providing exceptional service to our UK-based client base.
In this role, you will be the first point of contact for our customers, ensuring their queries are resolved efficiently and professionally. We value reliability, empathy, and technical proficiency. If you are ready to take the next step in your career with a company that respects your time and offers excellent growth opportunities, we want to hear from you.
Why Join Us?
- Flexible Scheduling: Structured evening shifts allowing you to enjoy your days.
- Competitive Pay: Salary between £24,000 and £28,000 depending on experience.
- Professional Development: Regular training and clear pathways for advancement.
Responsibilities
- Provide accurate and timely assistance to customers via email, chat, and phone during evening shifts.
- Resolve complex technical issues and account inquiries with a high degree of accuracy.
- Maintain a professional and positive demeanor while managing high call volumes.
- Document all customer interactions and solutions in our CRM system.
- Collaborate with the morning support team to ensure seamless service continuity.
- Identify opportunities to improve our customer service processes and suggest improvements.
Qualifications
- Fluent in written and spoken English.
- Previous experience in customer service or technical support is preferred.
- Strong problem-solving skills and the ability to think on your feet.
- Reliable internet connection and a quiet home office environment.
- Ability to work flexible evening hours, including weekends and holidays as required.
- Proficiency with Microsoft Office Suite and basic computer navigation.