Job Description
We are looking for a friendly, reliable, and motivated individual to join our dynamic team as an Entry Level Customer Support Specialist. If you are seeking a flexible evening role that offers a clear career path, this is the perfect opportunity for you. You will be the first point of contact for our clients, ensuring they receive top-tier service during our evening peak hours.
Why Join Us?
- Flexible working hours (Evening Shifts only).
- Comprehensive training provided for Entry Level candidates.
- Modern office environment in central London.
- Opportunities for internal progression.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat during evening shifts.
- Resolve common technical and billing issues with patience and professionalism.
- Document all customer interactions and update internal records accurately.
- Collaborate with the day-shift team to ensure seamless workflow continuity.
- Provide product recommendations and explain features to customers effectively.
- Escalate complex issues to senior management when necessary.
Qualifications
- No prior experience required; full training will be given.
- Must be available to work evenings (typically 4:00 PM - 10:00 PM).
- Strong verbal communication skills and a positive attitude.
- Basic computer literacy and typing proficiency.
- Ability to work independently and manage time effectively.
- High school diploma or equivalent qualification.