Job Description
We are seeking a dedicated and articulate Evening Customer Support Specialist to join our dynamic team in the vibrant heart of New Orleans. In this role, you will serve as the primary point of contact for our clients during the evening hours, ensuring their inquiries are resolved with empathy and efficiency.
At Mid-City Digital Services, we pride ourselves on our high-conversion culture and our commitment to employee growth. As an evening team member, you will enjoy a flexible schedule that accommodates your lifestyle while contributing to a world-class support experience.
Why Join Us?
- Competitive hourly rate ($18.00 - $22.00 USD).
- Flexible evening shift options.
- Comprehensive health benefits package.
- Professional development opportunities.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on first-contact resolution.
- Troubleshoot and resolve technical issues or service-related questions accurately and promptly.
- Document all interactions and resolutions within our CRM system to maintain accurate records.
- Collaborate with the day shift team to ensure seamless workflow continuity.
- Proactively identify opportunities to improve customer satisfaction and process efficiency.
- Adhere to all company policies, compliance standards, and quality assurance protocols.
Qualifications
- High school diploma or equivalent; associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service or technical support.
- Strong verbal and written communication skills.
- Basic proficiency with Microsoft Office Suite and CRM software.
- Ability to work independently and manage time effectively during evening shifts.
- Reliable internet connection and home office setup (if remote).