Job Description
Are you seeking a rewarding career in Seattle with a schedule that fits your lifestyle? TechFlow Solutions is currently hiring a dedicated Evening Customer Support Specialist to join our high-performing team.
We understand the importance of financial stability and work-life balance. That is why we offer a competitive hourly rate and a weekly pay cycle, ensuring you are compensated on time, every time. If you thrive in a fast-paced environment and love helping people, we want you to apply today.
Why Join Us?
- Competitive pay: $18 - $22/hr
- Weekly paychecks (No waiting for bi-weekly settlements)
- Flexible evening shifts (3:00 PM - 11:00 PM)
- Comprehensive training and mentorship
Responsibilities
- Provide exceptional customer service via phone, email, and live chat during evening peak hours.
- Resolve customer inquiries, complaints, and technical issues with a focus on de-escalation.
- Log all interactions accurately and thoroughly into the CRM database.
- Collaborate with the morning support team to ensure seamless workflow continuity.
- Identify trends in customer feedback and suggest process improvements to management.
- Adhere to all company policies, including attendance and performance metrics.
Qualifications
- High school diploma or GED required.
- Minimum of 1 year of experience in customer service or retail.
- Must be available to work evenings (3:00 PM - 11:00 PM) and weekends.
- Strong verbal communication skills and a patient, empathetic demeanor.
- Proficiency with computers and MS Office Suite (Outlook, Excel).
- Ability to work independently with minimal supervision.