Job Description
Are you looking for a rewarding career with flexible hours? Nova Tech Solutions is seeking a detail-oriented Evening Customer Support Specialist to join our dynamic team in London. In this role, you will be the first point of contact for our valued clients, ensuring their technical and service needs are met with excellence during our evening shift.
We pride ourselves on providing a supportive work environment where you can balance your personal life with a fulfilling career. This is an excellent opportunity for individuals seeking part-time employment with competitive pay and growth potential.
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and live chat during evening shifts.
- Provide accurate technical assistance and troubleshooting for our software products.
- Document all customer interactions, feedback, and issue resolutions in our CRM system accurately.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with the morning support team to ensure seamless continuity of service.
- Stay updated on product features and policies to provide accurate information.
- Escalate complex issues to senior management when necessary.
Qualifications
- Previous experience in customer support, help desk, or technical support roles.
- Excellent written and verbal communication skills in English.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work independently and manage time effectively during evening hours.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Reliable internet connection and a quiet workspace for remote work.