Job Description
We are seeking a dedicated and detail-oriented Evening Customer Support Specialist to join our dynamic team in London. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you. This part-time role offers a fantastic opportunity to work flexible evening hours while providing exceptional service to our valued customers.
As part of Nexus Retail Group, you will be the first point of contact for our clients during the evening shift, ensuring that their inquiries are resolved promptly and professionally. We pride ourselves on our customer-centric approach and are looking for a team player who is reliable, empathetic, and eager to learn.
Responsibilities
- Manage and respond to incoming customer inquiries via phone, email, and live chat during evening shifts.
- Resolve customer complaints and issues with empathy and efficiency to ensure high satisfaction levels.
- Update and maintain accurate customer records in our CRM database.
- Collaborate with the day shift team to ensure seamless service continuity and accurate handovers.
- Identify trends in customer feedback and suggest improvements to the service process.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- Previous experience in customer service, retail, or a related field is preferred.
- Strong communication skills, both written and verbal, with a focus on clarity and professionalism.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work independently and manage time effectively during evening hours.
- Reliable transportation to and from work, as evening shifts may not align with public transport schedules.
- Enthusiastic attitude with a genuine desire to help customers.