Job Description
Are you looking for a meaningful job in Denver that fits your evening schedule? Apex Support Solutions is hiring an Evening Customer Support Specialist immediately! We are a leading tech-enabled service provider dedicated to delivering exceptional client experiences. This part-time role is perfect for those seeking a work-life balance with the flexibility of evening shifts.
As part of our team, you will be the voice of our brand, helping customers navigate complex solutions with ease and empathy. We offer a dynamic work environment, competitive compensation, and opportunities for growth. Immediate hire available for qualified candidates.
As part of our team, you will be the voice of our brand, helping customers navigate complex solutions with ease and empathy. We offer a dynamic work environment, competitive compensation, and opportunities for growth. Immediate hire available for qualified candidates.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening shifts.
- Resolve product issues and provide detailed technical troubleshooting guidance.
- Maintain accurate records of all interactions in our CRM database.
- Escalate complex issues to senior support staff when necessary.
- Collaborate with cross-functional teams to improve service protocols.
- Ensure a high level of customer satisfaction and retention.
Qualifications
- Minimum of 1 year of customer service experience preferred.
- Strong verbal and written communication skills.
- Ability to work flexible evening hours, including weekends and holidays.
- Basic computer proficiency and familiarity with CRM software.
- Reliable internet connection and a dedicated workspace (remote-friendly).