Job Description
We are looking for a motivated and detail-oriented Evening Customer Support Associate to join our growing team in London. This is an immediate hire position perfect for students or professionals seeking a flexible evening schedule. You will play a crucial role in ensuring our clients receive top-tier support during our extended operating hours.
Why Join Us?
• Flexible evening shift (e.g., 4:00 PM - 10:00 PM)
• Competitive hourly rate
• Immediate start available
• Supportive remote-first culture
Responsibilities
- Provide exceptional customer service via phone, email, and live chat during evening shifts.
- Resolve product inquiries, account issues, and technical difficulties efficiently.
- Document all customer interactions and feedback in the CRM system accurately.
- Collaborate with the day-shift team to ensure seamless workflow transitions.
- Identify opportunities to upsell or cross-sell products to evening clients.
- Maintain a high level of product knowledge to answer complex queries.
Qualifications
- Previous experience in customer support or retail is highly desirable.
- Strong written and verbal communication skills with a professional tone.
- Reliable high-speed internet connection and a quiet home workspace.
- Ability to work independently and manage time effectively during off-hours.
- Flexibility to adapt to changing schedules and peak times.
- UK work eligibility is required.