Job Description
Are you a night owl looking for a rewarding career without the morning rush? Apex Tech Solutions is seeking a Customer Success Specialist to join our dynamic team in Raleigh, North Carolina.
In this pivotal role, you will be the voice of our brand, helping our valued clients navigate our services during our high-traffic evening hours. We offer a competitive benefits package, a flexible schedule, and a clear path for career growth. If you are organized, empathetic, and ready to make an impact, we want to hear from you.
Why Join Us?
- Flexible Schedule: Enjoy a consistent evening shift (3:00 PM – 12:00 AM) that fits your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Growth Opportunities: We promote from within and offer professional development training.
Don't miss this chance to start your career in a fast-paced, supportive environment. Apply today!
Responsibilities
- Manage high-volume incoming customer inquiries via phone, email, and live chat during evening hours.
- Resolve technical issues and service requests with a focus on customer satisfaction and retention.
- Document all customer interactions and resolutions accurately in our CRM database.
- Identify trends in customer feedback and communicate them to the product team.
- Collaborate with the day shift team to ensure seamless service continuity.
- Adhere to all company policies, procedures, and quality assurance standards.
Qualifications
- High school diploma or GED equivalent required; Associate’s degree preferred.
- Previous customer service or support experience is a plus but not required (we provide paid training).
- Basic computer proficiency and ability to navigate web-based software.
- Strong written and verbal communication skills with a friendly, professional demeanor.
- Must have reliable high-speed internet access and a dedicated workspace.
- Ability to work independently and manage time effectively in a remote setting.