Job Description
Are you looking for a rewarding career with flexible evening hours? Apex Support Solutions is currently seeking dedicated professionals to join our team in Oklahoma City. We pride ourselves on providing exceptional service to our clients and offer a competitive compensation package for the right candidate.
As an Evening Customer Success Specialist, you will play a crucial role in maintaining our high standards of service. This is an excellent opportunity for individuals seeking a stable full-time role or those looking to earn extra income during the evening hours. Enjoy a supportive work environment with opportunities for growth and advancement.
Responsibilities
- Manage and respond to customer inquiries via phone, email, and live chat during evening shifts.
- Resolve customer issues and complaints efficiently while maintaining a positive tone.
- Process orders, returns, and exchanges accurately within our CRM system.
- Document all customer interactions and update account information.
- Collaborate with the morning support team to ensure seamless handovers.
- Identify trends in customer feedback and relay suggestions to management.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, sales, or support roles is highly desirable.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Must be available to work evenings, including weekends and holidays.
- Proficiency with Microsoft Office Suite and CRM software.