Job Description
Are you looking for a flexible career in Nashville that fits your lifestyle? Nashville Digital Solutions is seeking a dedicated Part-Time Evening/Weekend Customer Success Specialist to join our dynamic team. Whether you are a student, a parent, or simply looking to supplement your income, we offer competitive pay and a supportive remote environment.
In this role, you will be the voice of our brand, helping clients navigate our platform with ease during our high-traffic evening and weekend hours. We value adaptability and a customer-first mindset, making this the perfect opportunity for those seeking work-life balance.
Responsibilities
- Provide exceptional customer support via chat, email, and phone during evening and weekend shifts.
- Resolve customer inquiries, troubleshoot technical issues, and escalate complex problems to the senior team.
- Maintain accurate records of customer interactions in our CRM system.
- Assist in onboarding new clients and ensuring they understand our value proposition.
- Collaborate with the product team to provide feedback on common user pain points.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or GED required; Associate’s degree or Bachelor’s degree preferred.
- Strong written and verbal communication skills.
- Proven experience in customer service or support roles (remote or in-office).
- Must be available to work evenings (e.g., 4 PM - 12 AM) and weekends.
- Basic computer proficiency and familiarity with CRM software.
- Self-motivated and able to work independently in a remote setting.