Job Description
Are you a night owl or a weekend warrior? Apex Digital Solutions is looking for dedicated Customer Support Specialists to join our dynamic team in San Jose, CA. We understand that life gets busy, which is why we offer flexible scheduling options with evening and weekend shifts designed to fit your lifestyle. If you have a passion for technology and a genuine desire to help people, this is the perfect opportunity for you to advance your career while maintaining work-life balance.
We are seeking a proactive individual who thrives in a fast-paced environment and can provide exceptional service to our clients outside of standard business hours. You will be the bridge between our clients and our technical team, ensuring that every issue is resolved with efficiency and empathy.
Responsibilities
- Provide top-tier technical support and troubleshooting via phone, email, and live chat during evening and weekend shifts.
- Manage and resolve incoming customer tickets and inquiries with a focus on first-contact resolution.
- Document all customer interactions, issues, and resolutions accurately in our CRM system.
- Collaborate with the day-shift team to ensure seamless handovers and continuous coverage.
- Identify trends in customer issues and provide feedback to improve our products and support processes.
- Assist in the onboarding and training of new support staff.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Previous experience in customer service, technical support, or call center environments.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong problem-solving skills and the ability to think on your feet.
- Excellent written and verbal communication skills.
- Proficiency with basic computer systems and CRM software.