Job Description
Join our award-winning team as an Evening Customer Service Specialist! We're urgently seeking enthusiastic professionals to deliver exceptional guest experiences during our peak evening hours. This flexible part-time role offers competitive pay, growth opportunities, and a vibrant work environment in the heart of Kansas City. Perfect for students, night owls, or those seeking supplemental income with no weekends required!
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions accurately using POS systems while maintaining cash handling protocols
- Resolve customer complaints efficiently by implementing company escalation procedures
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain organized workspace and inventory management standards
- Contribute to positive team culture through proactive communication and support
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service or hospitality experience
- Exceptional verbal communication and active listening skills
- Proficiency with basic computer applications and POS systems
- Ability to work evenings (4 PM - 12 PM) and occasional weekends
- Strong problem-solving abilities with a solutions-oriented mindset
- Reliable transportation and punctual attendance record