Job Description
Join Nashville's premier hospitality team as an Evening Customer Service Specialist! We're seeking energetic professionals to deliver exceptional guest experiences during evening and overnight shifts. Perfect for students, night owls, and career changers seeking flexibility. Enjoy competitive pay, advancement opportunities, and a vibrant team culture in the heart of Music City.
As a cornerstone of our guest experience team, you'll handle inquiries, manage reservations, and ensure seamless operations during peak evening hours. Full-time positions include comprehensive benefits and leadership training. Apply today to start your rewarding career path with Nashville's fastest-growing hospitality provider!
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Manage reservation systems and optimize seating arrangements
- Handle guest inquiries, complaints, and special requests with professionalism
- Collaborate with kitchen and service teams for seamless operations
- Maintain accurate records of guest feedback and service metrics
- Uphold brand standards and cleanliness protocols
- Train new staff on service procedures and technology systems
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or hospitality experience
- Exceptional communication and conflict resolution skills
- Flexible availability including evenings, weekends, and holidays
- Proficiency with reservation software and POS systems
- Ability to work in fast-paced, high-pressure environments
- Strong attention to detail and organizational abilities
- Tennessee food handler certification (will train)