Job Description
Join Miami's premier hospitality team as an Evening Customer Service Specialist! We're seeking dynamic professionals to deliver exceptional guest experiences during our peak evening hours. Perfect for students, career changers, or those seeking flexible schedules. Full-time advancement opportunities available for high performers.
Why Join Us? Competitive pay, free parking, staff discounts, and a vibrant downtown Miami location. Training provided – no experience necessary for entry roles!
Responsibilities
- Deliver warm, personalized service to evening guests and clients
- Handle inquiries via phone, email, and in-person with professionalism
- Process transactions accurately using POS systems
- Maintain pristine venue standards during evening operations
- Collaborate with day staff for seamless service continuity
- Resolve guest issues promptly with solution-oriented mindset
- Support event setup and breakdown as needed
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent communication and interpersonal skills
- Availability for evenings (5 PM - 11 PM), weekends required
- Basic computer proficiency and tech-savviness
- Positive attitude under pressure during peak hours
- Ability to stand/walk for extended periods
- Spanish fluency a strong plus