Job Description
We are looking for motivated and customer-focused individuals to join our dynamic team at OakView Solutions. As an Evening Specialist, you will play a crucial role in delivering exceptional service to our clients during our peak hours. We offer flexible working arrangements suitable for students, parents, or those seeking a stable second income. This position offers the opportunity to work in a supportive environment with room for growth.
Why Join Us?
- Flexible Scheduling: Choose between part-time and full-time shifts to fit your lifestyle.
- Competitive Pay: Earn a competitive hourly rate with performance bonuses.
- Professional Development: Access to training programs and clear career progression paths.
- Great Culture: Join a diverse team that values collaboration and innovation.
Responsibilities
- Greet and assist customers with inquiries regarding products, services, and account details in a professional and courteous manner.
- Process transactions accurately, including handling payments, returns, and exchanges efficiently.
- Manage incoming calls and emails, resolving issues promptly to ensure high customer satisfaction scores.
- Maintain a clean, organized, and welcoming environment for all customers and staff.
- Collaborate with the morning and night shifts to ensure seamless operational continuity.
- Update customer records and maintain accurate data within the company database.
Qualifications
- Excellent verbal and written communication skills with a strong command of the English language.
- Previous experience in customer service, retail, or hospitality is preferred but not mandatory.
- Ability to work evenings, including weekends, with a flexible approach to scheduling.
- Strong problem-solving abilities and a customer-first attitude.
- Proficiency in using computer systems and basic office software.
- Reliable transportation and proof of right to work in the UK.