Job Description
Join our award-winning team at Dynamic Solutions Inc. as an Evening Customer Service Specialist! We're urgently seeking motivated individuals to deliver exceptional support during our peak evening hours. This flexible, part-time role offers immediate start dates and competitive compensation. Perfect for students, parents, or anyone seeking work-life balance. Enjoy a supportive environment with comprehensive training and growth opportunities.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during evening shifts
- Resolve billing, product, and service issues with empathy and efficiency
- Process orders, returns, and exchanges accurately
- Update customer records in CRM system with detailed notes
- Collaborate with day team to ensure seamless service continuity
- Meet/exceed performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent (college students encouraged)
- 1+ years customer service or call center experience preferred
- Strong communication and problem-solving skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet access
- Flexible availability between 4 PM - 11 PM weekdays and weekends
- Proficient with basic computer applications